Guide Dog Users
Download the Guide Dog User Manual (abridged version) to read more about guide dog care and management.
Cane or Canine
This is a group information session to give participants a better understanding of the differences between white cane and Guide Dog use. It is aimed at vision-impaired individuals who are evaluating their mobility options. If you are keen to know more, please contact us.
How to Handle Rejections and Access Issues
The law allows for Guide Dogs to access all public places and transport, with the exception of places with critical hygiene controls* or potential danger**. However, some people are not aware of this. Hence, this might result in Guide Dog users being turned away or refused entry.
* E.g. Operating theatres and intensive care units in hospitals
** E.g. The zoo, where dogs can be viewed as prey to some animals
We would like to share some tips on how to handle access issues.
(e.g. shopping malls/MRT stations and bus interchanges/hawker centres)
Explain that you have a Guide Dog with you.
Let the person know that Guide Dogs are allowed in public places.
You can make a request to speak to the person’s manager (most higher management are aware of Guide Dog access).
If you are aware of signages that have been put up to indicate that Guide Dogs are welcome, refer to them (e.g. most MRT stations).
Shops and Other Establishments
(e.g. retail shops, restaurants, cafes)
Do note that some shops and eating places are unaware of Guide Dog access laws. They presumed that Guide Dogs are not allowed into their premises due to licensing concerns. This is often the main reason behind such rejections.
You can explain that you have a Guide Dog with you.
Let them know that a Guide Dog is allowed access into shops and eating places, and there is no need for application for a special license.
You can make a request to speak to the higher management (most higher management are aware of Guide Dog access).
If you are aware of signages that have been put up to indicate that Guide Dogs are welcome, refer to them (e.g. NTUC and Cold Storage supermarkets).
However, if you are still being refused entry, do avoid unnecessary confrontation and step away from the situation. If possible, ask for the person’s name and designation. In addition, you can try to remember the place and time of the incident. Subsequently, refer the details to us (Guide Dogs Singapore Ltd) and we will contact them for further clarification.
Click here to find out the legislation on guide dogs. Should you face rejections, you may also direct the staff to this section.
Oftentimes, rejection and access issues are a result of ignorance and lack of awareness.
At Guide Dogs Singapore we understand that many of our Guide Dog users face this regularly. Hence, we seek to use every opportunity to educate the public. We hope that with every access issue, at least a few more people will be made aware of the difference that Guide Dogs can make to a person’s life.
The Animal Clinic
The Animal Clinic is our designated vet clinic.
Contact: 6440 4767 / 6440 2336
Contact: 6776 3450 / 6777 0273
After hours emergency contact
A number of airlines allow Guide Dogs to travel with their handlers in the cabin. However, you will have to call them to make a direct booking and specify that you have a Guide Dog travelling with you. Different airlines have different protocols and documentation that need to be submitted during booking. Thus, do check with them directly.
You are reminded to enquire about the vaccination and quarantine requirements. These prerequisites govern both exit and entry of your Guide Dog to the destination country.
You will need to check with the Animal and Veterinary Service (AVS) about the requirements for returning with your Guide Dog from the destination country. In addition, you will need to be aware of the laws governing Guide Dog access at the destination country.